Apple recently announced that iWork apps for iPad (Pages, Numbers, Keynote, iMovie, iPhoto etc.) will come free with any new iPad purchase. But many users are experiencing problems pushing out the free apps through Apple Configurator. Here’s how to resolve the problem.
We recently purchased fifteen new iPads and, if you’ve been following the tech news, you’ll know that Apple recently announced that any iPad purchased after the 1st of September 2013 will receive the iWork suite of apps for free. The problem is many administrators are struggling to claim the free apps to install on their school iPads.
When we logged into both the iTunes and Volume Purchase Program store to download the apps they were still listed as paid apps. There didn’t seem to be any way to download the free apps as Apple has stated.
A number of readers have emailed giving different experiences. Some have opened iTunes on their iPad and been prompted to install the free apps, others are only ever offered the paid versions. The situation is very unclear.
One solution that works, albeit being rather labour intensive, is to contact Apple direct. To claim your free iWorks apps and push them to your iPads via Apple Configurator do the following:
- Note down the serial numbers of the affected iPads.
- Visit the Apple VPP support page (this may differ depending on your region) and inform them of the issue and your iPad serial numbers.
Several readers have stated that Apple has then returned to them a list of VPP codes to allow them to install the apps for free.
If you had this problem, let me know how you resolved it in the comments.